Shipping policy

At Inner Balance Club, we aim to make your shopping experience smooth from checkout to delivery.

Processing Times
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). During busy periods such as promotions or seasonal launches, processing times may take slightly longer.

Shipping Rates & Delivery Times
We ship Australia-wide via Australia Post.
Standard Shipping: Calculated at checkout, estimated 3–7 business days.
Express Shipping: Calculated at checkout, estimated 1–3 business days.
Delivery timeframes are estimates only and may vary due to location, weather or peak seasonal demand.

Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Please allow up to 24 hours for tracking information to update.

Local Pickup (Coconut Grove)
Local pickup from Inner Balance Pilates, Coconut Grove, may be available. You will receive an email when your order is ready for collection. Remove this section if not applicable.

Shipping Delays
Delivery timelines are dependent on Australia Post. Weather events, public holidays and peak periods may cause delays.

Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. If you need to make changes, contact us immediately at [your email]. We cannot change or redirect orders once they have been dispatched.

Lost or Damaged Parcels
If your parcel is lost or arrives damaged, contact us at [your email]. We will assist by lodging an enquiry with Australia Post and help arrange a suitable solution.

International Shipping
If applicable: International shipping is available to select countries. Rates and delivery times are calculated at checkout. Customs fees, taxes and import duties are the responsibility of the customer. Remove this section if not applicable.

Questions?
For any enquiries, please contact us at [your email] and our team will be happy to assist.